Returns Policy

In case of problems, the customer can cancel the order by simply communicating it by email to morganvisiolifashion@gmail.com, provided that the order has not yet been processed. In accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products or waive the right to the provision of services and obtain a refund of the price already paid in advance.

The customer can exercise the right of withdrawal within 14 days from the date of receipt of the goods by means of an explicit declaration, containing the data necessary to identify the order sent to the contacts indicated. In the event of exercising the right of withdrawal, the Customer undertakes to fully return, in unaltered conditions and in the original packaging, the products received.

The right of withdrawal is excluded: for the purchase of goods made to measure or personalized by Morgan Visioli Fashion according to the specific requests of the Customer (see gift packaging or customizations) or which, by their nature, cannot be returned or risk deterioration or rapid alteration; for products not delivered due to the absence of the Customer from the place of delivery and for those which, at the time of their collection, are altered or deteriorated due to the delay caused by the Customer himself.

If the withdrawal is carried out according to the methods and terms indicated above, the amount already paid for the products will be credited to the buyer using the same payment method used by him on the website to complete the order.